RefundPolicy

Refund Policy

At AssistMe, we are committed to delivering quality services and maintaining transparency in our operations. This refund policy outlines the conditions under which a client is eligible for a refund.

Eligibility for Refund

• If a client fails to communicate concerns regarding their assigned employee within two weeks of the issue occurring, they forfeit the right to request a refund or hold AssistMe liable for that time period.
• Any complaint made after the two-week window will not be acknowledged. AssistMe will not issue a refund, compensation, or accept liability for that period.

Effective Refund Window

Refunds are only considered from the date the client raises a formal complaint with AssistMe, not from the time the issue may have started. For example:

If a client hires an employee in January, observes performance issues starting in July, but reports the issue in October and requests a refund in December, AssistMe will only consider a refund from October to December. The period from July to October is not eligible for refund as the issue was not reported during that time.

Non-Refundable Usage

Any amount paid for services already rendered or used is non-refundable. Clients are responsible for communicating any dissatisfaction within the appropriate timeframe.

Need Help?

If you have questions or concerns regarding this policy, please reach out to us via our contact page at www.assistmehub.com.